Menu & Catalog Manager
DoorDash | 2022
In order to improve menu & catalog data quality, DoorDash enable merchant and internal operators with tools to manage menu data. I led a series of 0-1 initiaves including allowing merchat to manage inventory, upload photos, and allow operation teams to audit data quality issues on daily basis.
Company:
DoorDash
Role:
Product Designer
Year:
2024
Challenge
Before tooling available to users, both merchant and internal team heavily rely on spreadsheet for communciation, task management, and fix data issues, resulting average of 7 days of turnaround time to update an item. The goal is reduce item update time and scale operator teams.
Objective
Merchant inventory manager allows grocery & alcohol merchant to upload CSV, manage price & item availability. Catalog quality manager (internal operator facing) provide more advanced functionabilities such as edit SKU, mark wrong field, and SKU item comparison.
Results
Improved 3%+ data accuracy and 2x speed on catalog data (internal). Reduced 5% merchant inventory update inbound. Reduced time to update item from 7 days to 48 hours.
